E-governance and AI impact on the improvement of e-government services: transformative leadership as a mediator

01.Jan.2025

​The study examines the role of AI tools and e-governance in enhancing public sector services in Jordan, emphasising transformational leadership in integrating these technologies. A quantitative descriptive exploratory approach was used, as AI application in Jordan's public sector remains underexplored. This approach facilitated comprehensive data collection through surveys and interviews. Data analysis employed structural equation modelling (SEM) via smart partial least squares V4.1 and SPSS V26. Findings indicate that transformational leadership is a key driver of improved e-government services, with leaders who inspire change being essential for successful implementation. Transparency and accountability also enhance service effectiveness. However, AI technologies like neural networks and genetic algorithms had limited impact. The study recommends further exploration of advanced AI techniques to …

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