Analysis of the interrelationships between enablers and results in King Abdullah II award for excellence model

08.Mar.2022

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Authors

Ibrahim Rawabdeh, Mazen Arafah, Mohannad Mousa Mustafa

Publication date

2022/3/8

Journal

Benchmarking: An International Journal

Volume

29

Issue

3

Pages

931-962

Publisher

Emerald Publishing Limited

Description

Purpose

This study aims to validate the KAIIAE model in the public sector and analyse the interrelationships between Enablers and Results in the King Abdullah II Award for Excellence (KAIIAE) model to better understand the dynamic logic behind improving excellence results.

Design/methodology/approach

The methodology used is structural equation modelling (partial least squares technique), and the data were obtained from the assessment processes for the KAIIAE for 98 Jordanian public organisations.

Findings

The findings showed that the award model has proven to be a reliable and valid framework, as the criteria and sub-criteria were highly correlated. The set of Enablers was strongly related to the set of Results, and the synergies between the critical criteria confirmed the importance of leadership, strategy, and processes for the organisation's excellence results. It was found that the new significant and direct …

Total citations

Cited by 2